Decree No. 122 / 2018 Coll.
Order on forms for different types of tours and associated travel services
Valid
Effective from 01.07.2018
122
DECLARATION
of 13 June 2018
on forms for individual types of tours and associated travel services
According to § 9a (1) and § 9c (2) of Act No. 159 / 1999 Coll., on certain conditions of business and on the pursuit of certain tourism activities, as amended by Act No. 111 / 2018 Coll., hereinafter referred to as "the Act ':
Subject matter
This decree implements the relevant European UnionRegulation (1) and regulates the forms and information to be provided by type of tours and associated travel services.
Travel Information
(1) The model form for travel information pursuant to § 1b (1) (a) or (b) (1) to (4) of the Act is set out in Annex 1 to this Decree.
(2) Model form for travel information
(a) where the information is provided by means of a hyperlink to the website, it is set out in Annex 2 to this Decree;
(b) pursuant to Paragraph 1b (1) (b) (5) of the Act is set out in Annex 3 to this Decree.
Information on associated travel services
(1) The model form for information on linked travel services pursuant to Article 1c (1) (a) of the Act, where contracts are concluded in the present physical presence of the travel agency and the customer, is set out in Annex 4 to this Decree.
(2) Model form for information on linked travel services in case the travel agency provides online linked travel services by:
(a) Paragraph 1c (1) (a) of the Act is set out in Annex 5 to this Decree;
(b) Paragraph 1c (1) (b) of the Act is set out in Annex 6 to this Decree.
(3) Model form for information on linked travel services offered by the travel agency, which is the carrier selling back transport, according to:
(a) Paragraph 1c (1) (a) of the Act is set out in Annex 7 to this Decree in the event of the provision of online travel services;
(b) Paragraph 1c (1) (b) of the Act is set out in Annex 8 to this Decree if it provides online travel services.
Efficacy
This Regulation shall enter into force on 1 July 2018.
Minister:
Ing. Dostalová v. r.
Příloha č. 1
Annex No 1 to Decree No. 122 / 2018 Coll.
Model form for travel information pursuant to § 1b (1) (a) or (b) (1) to (4) of the Act
| Soubor služeb cestovního ruchu, které jsou Vám nabízeny, představují Budete moci uplatnit veškerá práva, která pro Vás vyplývají z právních předpisů Evropské unie týkajících se |
Basic rights of the customer under Act No. 159 / 1999 Coll., as amended, and Act No. 89 / 2012 Coll., Civil Code, as amended
- Before the conclusion of the travel contract, the customer will receive all necessary information about the trip pursuant to § 9a of Act No. 159 / 1999 Coll., on certain terms and conditions of business and on the pursuit of certain tourism activities, as amended, i.e. e.g. destination or residence, means of transport, accommodation, meals and others.
- The Agency is responsible to the customer for the proper provision of all travel services included in the travel contract.
- The customer receives a telephone number for emergencies or details of the contact point where he can contact the travel agency or travel agency that facilitated the sale of the trip.
- The customer can transfer the travel contract to another person with reasonable advance and, if necessary, after paying additional costs.
- The price of a trip can only be increased if the cost increase is specific (e.g. fuel prices) and if this is specifically provided for in the travel contract, no later than 20 days before the start of the trip. If the price increase exceeds 8% of the price of the trip, the customer may withdraw from the contract. If the travel agency reserves the right to increase the price of the trip, the customer has the right to a discount on the price of the trip if the relevant costs are reduced. - The customer can withdraw from the contract without paying the severance payment (cancellation fee) and recover all payments if there has been a significant change in any major element of the trip, except the price. If the travel agency cancels this trip before the start of the tour, the customer has the right to refund the price of the trip and, where applicable, compensation.
- The customer may withdraw from the contract without payment of the severance payment (cancellation fee) before the start of the trip if, at the destination of the journey or stay or its immediate vicinity, unavoidable and exceptional circumstances have occurred which have a significant impact on the provision of the trip or on the transport of persons to the destination of the journey or stay (for example, if serious safety problems have occurred at the destination or stay that could affect the trip).
- The customer may withdraw from the contract before the travel starts if he pays a reasonable and justifiable severance payment (cancellation fee).
- If, after the start of the tour, its essential elements cannot be provided in accordance with the contract, the customer must be offered an appropriate alternative solution at no extra cost. The customer may withdraw from the contract without payment of the severance payment (cancellation fee) if the services are not provided in accordance with the contract, which substantially affects the performance of the services included in the trip and the travel agency has not provided an appropriate alternative solution.
- In the event of failure to provide or improper provision of tourist services included in the trip, the customer is entitled to a discount on the price of the trip, compensation or both.
- The Agency is obliged to provide assistance if the customer finds himself in trouble.
- If the travel agency is bankrupt, the advance paid or the price of the trip will be refunded to the customer, including the price paid for the trip voucher in the event of failure to make the trip, or the difference between the price paid for the trip paid and the price of the partially paid trip in the event of bankruptcy after the start of the trip. If the travel agency is bankrupt after the start of the tour and is part of the trip to transport, the repatriation of the customer will be ensured. The Agency (provide identification details) has secured protection in the event of bankruptcy (guarantee insurance or bank guarantee) with the entity (provide identification and contact details including the name, address, e-mail address and telephone number). The customer can contact this body if the services were denied due to the bankruptcy of the travel agency.
Directive (EU) 2015 / 2302 of the European Parliament and of the Council is implemented in the Czech legal order by Act No. 159 / 1999 Coll., on certain conditions of business and on the pursuit of certain tourism activities, as amended by Act No. 111 / 2018 Coll., and Sections 2521 to 2549a of Act No. 89 / 2012 Coll., Civil Code, as amended by Act No. 111 / 2018 Coll., available on the website of the Ministry of Local Development (http: / / www.mmr.cz); This form of publication is informative.
Příloha č. 2
Annex No 2 to Decree No. 122 / 2018 Coll.
Model of the travel information form where the information is provided through a hyperlink to the website
| Soubor služeb cestovního ruchu, které jsou Vám nabízeny, představují Budete moci uplatnit veškerá práva, která pro Vás vyplývají z právních předpisů Evropské unie týkajících se Další informace o základních právech podle směrnice (EU) 2015/2302 získá |
By clicking on the hyperlink to the website, the customer receives the following information:
Basic rights of the customer under Act No. 159 / 1999 Coll., as amended, and Act No. 89 / 2012 Coll., Civil Code, as amended
- Before the conclusion of the travel contract, the customer will receive all necessary information about the trip pursuant to § 9a of Act No. 159 / 1999 Coll., on certain terms and conditions of business and on the pursuit of certain tourism activities, as amended, i.e. e.g. destination or residence, means of transport, accommodation, meals and others.
- The Agency is responsible to the customer for the proper provision of all travel services included in the travel contract.
- The customer receives a telephone number for emergencies or details of the contact point where he can contact the travel agency or travel agency that facilitated the sale of the trip.
- The customer can transfer the travel contract to another person with reasonable advance and, if necessary, after paying additional costs.
- The price of a trip can only be increased if the cost increase is specific (e.g. fuel prices) and if this is specifically provided for in the travel contract, no later than 20 days before the start of the trip. If the price increase exceeds 8% of the price of the trip, the customer may withdraw from the contract. If the travel agency reserves the right to increase the price of the trip, the customer has the right to a discount on the price of the trip if the relevant costs are reduced.
- The customer can withdraw from the contract without paying the severance payment (cancellation fee) and recover all payments if there has been a significant change in any major element of the trip except the price. If the travel agency cancels this trip before the start of the tour, the customer has the right to refund the price of the trip and, where applicable, compensation.
- The customer may withdraw from the contract without payment of the severance payment (cancellation fee) before the start of the trip if, at the destination of the journey or stay or its immediate vicinity, unavoidable and exceptional circumstances have occurred which have a significant impact on the provision of the trip or on the transport of persons to the destination of the journey or stay (for example, if serious safety problems have occurred at the destination or stay that could affect the trip).
- The customer may withdraw from the contract before the travel starts if he pays a reasonable and justifiable severance payment (cancellation fee).
- If, after the start of the tour, its essential elements cannot be provided in accordance with the contract, the customer must be offered an appropriate alternative solution at no extra cost. The customer may withdraw from the contract without payment of the severance payment (cancellation fee) if the services are not provided in accordance with the contract, which substantially affects the performance of the services included in the trip and the travel agency has not provided an appropriate alternative solution.
- In the event of failure to provide or improper provision of tourist services included in the trip, the customer is entitled to a discount on the price of the trip, compensation or both.
- The Agency is obliged to provide assistance if the customer finds himself in trouble.
- If the travel agency is bankrupt, the advance paid or the price of the trip will be refunded to the customer, including the price paid for the trip voucher in the event of failure to make the trip, or the difference between the price paid for the trip paid and the price of the partially paid trip in the event of bankruptcy after the start of the trip. If the travel agency is bankrupt after the start of the tour and is part of the trip to transport, the repatriation of the customer will be ensured. The Agency (provide identification details) has secured protection in the event of bankruptcy (guarantee insurance or bank guarantee) with the entity (provide identification and contact details including the name, address, e-mail address and telephone number). The customer can contact this body if the services were denied due to the bankruptcy of the travel agency.
Directive (EU) 2015 / 2302 of the European Parliament and of the Council is implemented in the Czech legal order by Act No. 159 / 1999 Coll., on certain conditions of business and on the pursuit of certain tourism activities, as amended by Act No. 111 / 2018 Coll., and Sections 2521 to 2549a of Act No. 89 / 2012 Coll., Civil Code, as amended by Act No. 111 / 2018 Coll., available on the website of the Ministry of Local Development (http: / / www.mmr.cz); This form of publication is informative.
Příloha č. 3
Annex No 3 to Decree No. 122 / 2018 Coll.
Model form for travel information pursuant to § 1b (1) (b) (5) of the Act
| Pokud uzavřete smlouvu s podnikatelem (uveďte identifikační údaje) do 24 hodin od obdržení potvrzení rezervace od Další informace o základních právech podle směrnice (EU) 2015/2302 získá |
By clicking on the hyperlink to the website, the customer receives the following information:
Basic rights of the customer under Act No. 159 / 1999 Coll., as amended, and Act No. 89 / 2012 Coll., Civil Code, as amended
- Before the conclusion of the travel contract, the customer will receive all necessary information about the trip pursuant to § 9a of Act No. 159 / 1999 Coll., on certain terms and conditions of business and on the pursuit of certain tourism activities, as amended, i.e. e.g. destination or residence, means of transport, accommodation, meals and others.
- The Agency is responsible to the customer for the proper provision of all travel services included in the travel contract.
- The customer receives a telephone number for emergencies or details of the contact point where he can contact the travel agency or travel agency that facilitated the sale of the trip.
- The customer can transfer the travel contract to another person with reasonable advance and, if necessary, after paying additional costs.
- The price of a trip can only be increased if the cost increase is specific (e.g. fuel prices) and if this is specifically provided for in the travel contract, no later than 20 days before the start of the trip. If the price increase exceeds 8% of the price of the trip, the customer may withdraw from the contract. If the travel agency reserves the right to increase the price of the trip, the customer has the right to a discount on the price of the trip if the relevant costs are reduced.
- The customer can withdraw from the contract without paying the severance payment (cancellation fee) and recover all payments if there has been a significant change in any major element of the trip, except the price. If the travel agency cancels this trip before the start of the tour, the customer has the right to refund the price of the trip and, where applicable, compensation.
- The customer may withdraw from the contract without payment of the severance payment (cancellation fee) before the start of the trip if, at the destination of the journey or stay or its immediate vicinity, unavoidable and exceptional circumstances have occurred which have a significant impact on the provision of the trip or on the transport of persons to the destination of the journey or stay (for example, if serious safety problems have occurred at the destination or stay that could affect the trip).
- The customer may withdraw from the contract before the travel starts if he pays a reasonable and justifiable severance payment (cancellation fee).
- If, after the start of the tour, its essential elements cannot be provided in accordance with the contract, the customer must be offered an appropriate alternative solution at no extra cost. The customer may withdraw from the contract without payment of the severance payment (cancellation fee) if the services are not provided in accordance with the contract, which substantially affects the performance of the services included in the trip and the travel agency has not provided an appropriate alternative solution.
- In the event of failure to provide or improper provision of tourist services included in the trip, the customer is entitled to a discount on the price of the trip, compensation or both.
- The Agency is obliged to provide assistance if the customer finds himself in trouble.
- If the travel agency is bankrupt, the advance paid or the price of the trip will be refunded to the customer, including the price paid for the trip voucher in the event of failure to make the trip, or the difference between the price paid for the trip paid and the price of the partially paid trip in the event of bankruptcy after the start of the trip. If the travel agency is bankrupt after the start of the tour and is part of the trip to transport, the repatriation of the customer will be ensured. The Agency (provide identification details) has secured protection in the event of bankruptcy (guarantee insurance or bank guarantee) with the entity (provide identification and contact details including the name, address, e-mail address and telephone number). The customer can contact this body if the services were denied due to the bankruptcy of the travel agency.
Directive (EU) 2015 / 2302 of the European Parliament and of the Council is implemented in the Czech legal order by Act No. 159 / 1999 Coll., on certain conditions of business and on the pursuit of certain tourism activities, as amended by Act No. 111 / 2018 Coll., and Sections 2521 to 2549a of Act No. 89 / 2012 Coll., Civil Code, as amended by Act No. 111 / 2018 Coll., available on the website of the Ministry of Local Development (http: / / www.mmr.cz); This form of publication is informative.
Příloha č. 4
Annex No. 4 to Decree No. 122 / 2018 Coll.
Model form for information on linked travel services under Section 1c (1) (a) of the Act where contracts are concluded in the present physical presence of the travel agency and the customer
| Pokud si po výběru a zaplacení jedné služby cestovního ruchu zarezervujete další služby cestovního ruchu související s Vaší cestou či pobytem prostřednictvím naší Naše Při rezervaci jakýchkoli dalších služeb cestovního ruchu během stejné návštěvy |
Na tento subjekt (uveďte kontaktní údaje včetně názvu, sídla, adresy elektronické pošty a telefonního čísla) se Poznámka: Tato ochrana pro případ úpadku nezahrnuje smlouvy s jinými stranami než (uveďte identifikační údaje), které mohou být prováděny navzdory úpadku Směrnice Evropského parlamentu a Rady (EU) 2015/2302 je provedena v českém právním řádu zákonem č. 159/1999 Sb., o některých podmínkách podnikání a o výkonu některých činností v oblasti cestovního ruchu, ve znění zákona č. 111/2018 Sb., a § 2521 až 2549a zákona č. 89/2012 Sb., občanský zákoník, ve znění zákona č. 111/2018 Sb., dostupnými na webových stránkách Ministerstva pro místní rozvoj (http://www.mmr.cz); tato forma zveřejnění má informativní charakter. |
Příloha č. 5
Annex No 5 to Decree No. 122 / 2018 Coll.
Model form for information on linked travel services in case the travel agency provides online travel services under Section 1c (1) (a) of the Act
| Pokud si po výběru a zaplacení jedné služby cestovního ruchu zarezervujete další služby cestovního ruchu související s Vaší cestou či pobytem prostřednictvím naší Naše Při rezervaci jakýchkoli dalších služeb cestovního ruchu během stejné návštěvy naší rezervační stránky se tyto služby cestovního ruchu stanou součástí spojených cestovních služeb. V takovém případě má Další informace o ochraně pro případ úpadku (uveďte hypertextový odkaz) |
By clicking on the hyperlink to the website, the customer receives the following information:
Na tento subjekt (uveďte kontaktní údaje včetně názvu, sídla, adresy elektronické pošty a telefonního čísla) se Poznámka: Tato ochrana pro případ úpadku nezahrnuje smlouvy s jinými stranami než (uveďte identifikační údaje), které mohou být plněny navzdory úpadku Směrnice Evropského parlamentu a Rady (EU) 2015/2302 je provedena v českém právním řádu zákonem č. 159/1999 Sb., o některých podmínkách podnikání a o výkonu některých činností v oblasti cestovního ruchu, ve znění zákona č. 111/2018 Sb., a § 2521 až 2549a zákona č. 89/2012 Sb., občanský zákoník, ve znění zákona č. 111/2018 Sb., dostupnými na webových stránkách Ministerstva pro místní rozvoj (http://www.mmr.cz); tato forma zveřejnění má informativní charakter. |
Příloha č. 6
Annex No 6 to Decree No. 122 / 2018 Coll.
Model form for information on linked travel services in case the travel agency provides online travel services pursuant to § 1c (1) (b) of the Act
| Při rezervaci dalších cestovních služeb pro Vaši cestu nebo pobyt prostřednictvím tohoto odkazu se na Vás NEBUDOU vztahovat práva přiznávaná Naše Pokud si však rezervujete další služby cestovního ruchu prostřednictvím tohoto odkazu/těchto odkazů do 24 hodin po obdržení potvrzení rezervace od naší unie, zajištěnu ochranu za účelem vrácení ceny, kterou jste zaplatil(a) Další informace jsou uvedeny na (uveďte hypertextový odkaz) |
By clicking on the hyperlink to the website, the customer receives the following information:
Na tento subjekt (uveďte kontaktní údaje včetně názvu, sídla, adresy elektronické pošty a telefonního čísla) se Poznámka: Tato ochrana pro případ úpadku nezahrnuje smlouvy s jinými stranami než (uveďte identifikační údaje), které mohou být prováděny navzdory úpadku Směrnice Evropského parlamentu a Rady (EU) 2015/2302 je provedena v českém právním řádu zákonem č. 159/1999 Sb., o některých podmínkách podnikání a o výkonu některých činností v oblasti cestovního ruchu, ve znění zákona č. 111/2018 Sb., a § 2521 až 2549a zákona č. 89/2012 Sb., občanský zákoník, ve znění zákona č. 111/2018 Sb., dostupnými na webových stránkách Ministerstva pro místní rozvoj (http://www.mmr.cz); tato forma zveřejnění má informativní charakter. |
Příloha č. 7
Annex No 7 to Decree No. 122 / 2018 Coll.
Model form for information on linked travel services pursuant to Section 1c (1) (a) of the Act, which is offered by the travel agency which is the carrier selling the transport back in case of providing online travel services
| Pokud si po výběru a zaplacení jedné služby cestovního ruchu zarezervujete další služby cestovního ruchu související s Vaší cestou či pobytem prostřednictvím naší Naše Při rezervaci jakýchkoli dalších služeb cestovního ruchu během jediné návštěvy rezervační stránky Další informace o ochraně pro případ úpadku (uveďte hypertextový odkaz) |
By clicking on the hyperlink to the website, the customer receives the following information:
Na tento subjekt (uveďte kontaktní údaje včetně názvu, sídla, adresy elektronické pošty a telefonního čísla) se Poznámka: Tato ochrana pro případ úpadku nezahrnuje smlouvy s jinými stranami než (uveďte identifikační údaje), které mohou být prováděny navzdory úpadku Směrnice Evropského parlamentu a Rady (EU) 2015/2302 je provedena v českém právním řádu zákonem č. 159/1999 Sb., o některých podmínkách podnikání a o výkonu některých činností v oblasti cestovního ruchu, ve znění zákona č. 111/2018 Sb., a § 2521 až 2549a zákona č. 89/2012 Sb., občanský zákoník, ve znění zákona č. 111/2018 Sb., dostupnými na webových stránkách Ministerstva pro místní rozvoj (http://www.mmr.cz); tato forma zveřejnění má informativní charakter. |
Příloha č. 8
Annex No 8 to Decree No. 122 / 2018 Coll.
Model of the form for information on linked travel services pursuant to Section 1c (1) (b) of the Act, which is offered by the travel agency which is the carrier selling the transport back, in case it mediates online linked travel services
| Při rezervaci dalších služeb cestovního ruchu pro Vaši cestu nebo pobyt prostřednictvím tohoto odkazu/těchto odkazů se na Vás NEBUDOU vztahovat práva přiznávaná Naše Pokud si však rezervujete další služby cestovního ruchu prostřednictvím tohoto odkazu/těchto odkazů do 24 hodin po obdržení potvrzení rezervace od Další informace o ochraně pro případ úpadku (uveďte hypertextový odkaz) |
By clicking on the hyperlink to the website, the customer receives the following information:
Na tento subjekt (uveďte kontaktní údaje včetně názvu, sídla, adresy elektronické pošty a telefonního čísla) se Poznámka: Tato ochrana pro případ úpadku nezahrnuje smlouvy s jinými stranami než (uveďte identifikační údaje), které mohou být prováděny navzdory úpadku Směrnice Evropského parlamentu a Rady (EU) 2015/2302 je provedena v českém právním řádu zákonem č. 159/1999 Sb., o některých podmínkách podnikání a o výkonu některých činností v oblasti cestovního ruchu, ve znění zákona č. 111/2018 Sb., a § 2521 až 2549a zákona č. 89/2012 Sb., občanský zákoník, ve znění zákona č. 111/2018 Sb., dostupnými na webových stránkách Ministerstva pro místní rozvoj (http://www.mmr.cz); tato forma zveřejnění má informativní charakter. |
1) Directive (EU) 2015 / 2302 of the European Parliament and of the Council of 25 November 2015 on package travel services and linked travel services, amending Regulation (EC) No 2006 / 2004 of the European Parliament and of the Council and Directive 2011 / 83 / EU of the European Parliament and of the Council and repealing Council Directive 90 / 314 / EEC.
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Regulation Information
| Citation | Decree No. 122 / 2018 Coll., on forms for individual types of tours and associated travel services |
|---|---|
| Regulation Type | - |
| Author | - |
| Collection | Code of Laws |
| Date of Promulgation | 21.06.2018 |
|---|---|
| Effective from | 01.07.2018 |
| Effective until | - |
| Status | Valid |
The regulation text is for informational purposes only.
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