Decree No. 162 / 2005 Coll.
Decree on the determination of universal service quality parameters and their limit values
Valid
Order
Effective from 01.05.2005
162
DECLARATION
of 19 April 2005
establishing the quality parameters of universal service and its limit values
According to Section 150 (2) of Act No. 127 / 2005 Coll., on Electronic Communications and on the amendment of certain related laws (the Act on Electronic Communications) ("the Act '), the Ministry of Informatics provides for the implementation of Section 47 (5) of the Act:
This decree regulates the quality parameters of universal service and its limit values under European Union law.
Definition of terms
For the purposes of this Decree, the following definitions shall apply: the connection point means the main switchboard.
Service quality parameters
(1) The quality parameters of the services provided under the universal service are:
(a) the period during which the connection to the public communications network is established in a fixed place;
(b) frequency of circuit failures;
(c) the time during which the failure is removed;
(d) the time during which the connection is assembled;
(e) the degree of failure to establish a connection;
(f) the frequency of complaints for pricing;
(g) the time of registration of the operator of the information services workplace on telephone numbers; and
(h) the alert rate for public telephone machines or other similar technical means of access to a publicly available telephone service (hereinafter referred to as "the public telephone machine").
(2) The period during which a connection is set up in a fixed place to a public communications network is from the date on which the user applied for the connection until the end point of the network becomes operational in a fixed place; a transfer of the rights of use to the end point of the network of an existing circuit to another participant shall also be deemed to be operational at a fixed location.
(3) The frequency of circuit failures is the number of valid fault reports of deterioration of the quality of the service or of interruptions made by users in relation to 100 circuits in the evaluated time period; failure of terminal telecommunications equipment connected to the network termination point shall not be counted.
(4) The time at which the failure is removed is the time from the time when the failure is reported by the user to the provider of the service or from the time when the failure has become known to the provider until the service has been returned to the prescribed operational state; Only the failures referred to in paragraph 1 (b) shall be considered.
(5) The time for which the connection is made is the time from the end of the last digit of the call number to receipt of the call tone or signal, as the case may be, indicating that the call number is occupied or another signal announcing the successful assembly of the connection.
(6) The rate of failure to establish a concentration is the ratio of the number of unsuccessful attempts to establish a concentration to the total number of attempts to establish a concentration during a period of strong operation, expressed as a percentage; an unsuccessful attempt means an attempt to call a valid and correctly selected telephone number at which the caller does not receive within 30 seconds a signal indicating that the call number is occupied or another signal announcing the successful assembly of the connection from the time the last digit is closed.
(7) The frequency of complaints for charging a price for publicly available telephone services is the ratio of the number of complaints to the total number of all issues in the evaluation period.
(8) The reporting time of the operator of the information services workplace on telephone numbers is the time from the time the caller received the first call call call call until the operator or automatic system has logged in to provide the required number information.
(9) The alert rate of public telephone machines over the reference period is the ratio of the sum of days for each public telephone machine operated, in which the public telephone machine was in operational condition continuously, to the total sum of the days in which public telephone machines were to be in operational condition according to the obligation imposed. A public telephone machine in an operable state shall be considered to be such as to enable national and international calls and calls to emergency numbers to be made.
(10) The limit values for quality parameters of services provided under the universal service are set out in the Annex.
Efficacy
This Decree shall take effect on 1 May 2005.
Minister:
Miller
Annex to Decree No. 162 / 2005 Coll.
Fixed limit values for universal service quality parameters in the public communications network
| 1 | 2 | 3 | 4 |
|---|---|---|---|
| Parametr podle | Parametr | Jednotka | Stanovená mezní hodnota |
| § 3 odst. 1 písm. a) | Doba, za kterou je zřízeno připojení v pevném místě k | Počet dnů, během nichž bylo zprovozněno připojení | |
| - v 95% případů | ≤ 10 kalendářních dnů | ||
| - v 99% případů | ≤ 15 kalendářních dnů | ||
| Procento případů zprovozněných připojení v době dohodnuté s | 100 % | ||
| § 3 odst. 1 písm. b) | Četnost poruch přípojných okruhů | Četnost poruch vztažená k 100 přípojných okruhů za rok | ≤ 10 /rok |
| § 3 odst. 1 písm. c) | Doba, za kterou je porucha odstraněna | Doba odstranění | |
| - 80 % poruch | ≤ 6 hodin | ||
| - 95 % poruch | ≤ 12 hodin | ||
| na přípojném okruhu | |||
| Procento případů odstranění poruchy na přípojném okruhu v době dohodnuté s účastníkem | 100 % | ||
| Doba odstranění | |||
| - 80 % poruch | ≤ 6 hodin | ||
| - 95 % poruch | ≤ 12 hodin | ||
| všech ostatních, s výjimkou poruch na přípojném okruhu | |||
| Procento případů odstranění poruchy, s výjimkou poruchy na přípojném okruhu, v době dohodnuté s účastníkem | 100 % | ||
| § 3 odst. 1 písm. d) | Doba, za kterou je sestaveno spojení | Průměrná doba, za kterou bylo sestaveno spojení | |
| - u národních | ≤ 6 s | ||
| - u mezinárodních | ≤ 10 s | ||
| Doba, za kterou bylo sestaveno 95% spojení | |||
| - u národních | ≤ 12 s | ||
| - u mezinárodních | ≤ 18 s | ||
| § 3 odst. 1 písm. e) | Míra neúspěšnosti sestavení spojení | Poměr vyjádřený v procentech | |
| a) u národních | ≤ 2,5 % | ||
| b) u mezinárodních | ≤ 4% | ||
| § 3 odst. 1 písm. f) | Četnost reklamací na vyúčtování ceny | Poměr vyjádřený v procentech | ≤ 0,5 % |
| § 3 odst. 1 písm. g) | Doba přihlášení obsluhy pracoviště informačních služeb o telefonních číslech | Průměrná doba přihlášení obsluhy pracoviště | ≤ 8 s |
| Poměr počtu přihlášení obsluhy pracoviště v době do 20 s k celkovému počtu | ≥ 98 % | ||
| § 3 odst. 1 písm. h) | Míra pohotovosti | Poměr vyjádřený v procentech | ≥ 91,5 % |
1) Directive 2002 / 22 / EC of the European Parliament and of the Council on universal service and user rights relating to electronic communications networks and services (Universal Service Directive). Directive 2009 / 136 / EC of the European Parliament and of the Council amending Directive 2002 / 22 / EC on universal service and user rights relating to electronic communications networks and services, Directive 2002 / 58 / EC on the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006 / 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws.
2) The above values for international calls are recommended.
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Regulation Information
| Citation | Decree No. 162 / 2005 Coll., on the determination of universal service quality parameters and their limit values |
|---|---|
| Regulation Type | Order |
| Author | - |
| Collection | Code of Laws |
| Date of Promulgation | 28.04.2005 |
|---|---|
| Effective from | 01.05.2005 |
| Effective until | - |
| Status | Valid |
The regulation text is for informational purposes only.
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